FAQs

Frequently asked questions

Everything hosts usually ask us. Can’t find your answer? Give us a call.

What is a smart market, and how does it work?

Our smart markets use advanced AI vision technology to track inventory and transactions in real time, so customers can grab items and walk away without scanning or waiting in a checkout line. You get a curated selection of classic favorites, healthier choices, and chilled and fresh meal options. And unlike a traditional vending machine, you can pick up and look at an item before you decide to buy it.

Who stocks the smart market?

We do. We monitor, stock and service every machine as often as needed. We’re local, and we take pride in giving your employees and customers a far better experience than they’ve had with traditional vending machines.

Can our company have a say in what’s stocked?

We’re always happy to hear your suggestions. What we stock is driven by demand: we start with the most popular products in your area, then use sales data to keep adjusting the selection to what your people actually buy. Popular items stay, and slow sellers make way for something new.

How often is the smart market stocked?

As often as it needs. Our machines have wireless remote monitoring, so we can see when a product is running low and restock before the shelves run empty. There’s no fixed schedule. Busier locations simply get more frequent visits.

On every visit we also check dates and rotate stock, so fresh food stays fresh and anything close to its date is removed before it expires.

Can you provide more than one smart market to our business?

Often, yes. We look at how many people pass through each day and at the layout of your facility. Large businesses, office parks and campuses may have enough demand for more than one smart market, and we’ll work with you to find the right setup.

What types of products will be stocked?

Your smart market will carry what your employees and customers buy most. That’s usually a mix of classic snacks and drinks, healthier better-for-you brands, chilled items like yogurts and snack kits, and fresh items like salads and sandwiches.

Can you stock items that don’t need to be kept cold?

Yes. The temperature control doesn’t have to be on. If your location has a need for it, we can switch the cooling off and stock household essentials and personal hygiene items, along with snacks that don’t need refrigeration.

If we have a contract with another vendor, can we still get a smart market?

Almost always. Some vending contracts only cover traditional vending products like chips, candy and soda. In that case, your smart market can focus on the healthier and fresh options your current machine doesn’t offer, and we can add the classics once that contract ends.

Do we have to sign an agreement?

Yes. We sign a simple hosting agreement with each location that sets out who looks after what. We keep the smart market stocked, cleaned and serviced, and you provide the space and power. We’ll walk you through it before anything is installed.

Ready for a smart market?

Tell us a little about your location and we’ll be in touch to see if it’s a fit.